Can I track my order online?

 Cozy.tf understands that waiting for the order's arrival can be uneasy, so we have provided a tracking system that allows our customers to track their order status through regular email updates. Plus, they can also log in to their account via 'My Account' tab; the tracking number can be found and relieve their concerns while keeping their eye on the order status.

 

Will there be dispatch delays caused by COVID-19?

 At present, we are fully operating and able to deliver online orders without any delays in dispatch.

 

Is it safe to receive my parcels delivered from Cozy.tf's warehouse? 

Customers' safety has always been our priority. Thus, we are adhering to official suggestions from the World Health Organization (WHO), and it has been confirmed that receiving parcels is safe. Please find more information related to this topic by visiting WHO's website. We follow the latest guidance closely and adjust our procedures according to the World Health Organisation (WHO), Center of Disease Control and Prevention (CDC), local governments, and public health agencies. We will keep you informed if there is any change.

 

Do I have to sign for my delivery?

 A signature upon arrival is required for all deliveries. Customers may not be required to sign on a handheld device during unusual periods. Couriers will record the customer's name upon arrival or take a photo of a signature on a customer's delivery sheet as proof of delivery.